Terms and Conditions

AJP SOCIAL STUDIO LTD PRIVACY POLICY

Last updated: August 2026

AJP Social Studio Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, how long we keep it and the rights you have over your personal information.

It applies when you interact with AJP Social Studio Ltd through our website, social media, email, WhatsApp, forms, events, programmes, coaching, content creation services, workshops, retreats, masterclasses, digital products and other services.

Who we are

AJP Social Studio Ltd is the data controller responsible for the personal information covered by this Privacy Policy.

Business: AJP Social Studio Ltd
Website: www.ajpsocialstudio.com
Email: [email protected]

If you have a question about your personal information or wish to make a data protection request or complaint, please contact us using the email address above.

The information we collect

The personal information we collect depends on how you interact with us.

Identity and contact information

We may collect:

Your name

Business name

Job title or role

Email address

Telephone number

Billing or postal address

Social media handles

Enquiry information

If you enquire about working with AJP Social Studio, we may collect information about:

Your business

Your goals

Your social media

Your current challenges

Services you are interested in

Information provided during a discovery call

Information submitted through enquiry or application forms

Client and coaching information

When you work with us, we may collect information including:

Business goals

Marketing goals

Social media strategy

Content plans

Social media account information

Coaching objectives

Onboarding information

Session notes

Feedback

Communications between you and AJP Social Studio

Information you voluntarily share with us to help us provide coaching, strategy or support

You are not required to disclose sensitive personal information unless it is relevant and necessary for us to provide an appropriate service.

Purchase and financial information

We may process:

Products or services purchased

Booking information

Invoice information

Payment status

Payment plan information

Transaction history

Payments may be processed by third-party payment providers.

AJP Social Studio Ltd does not normally hold complete debit or credit card details.

Event, workshop and retreat information

If you attend an event, workshop, masterclass, retreat or other in-person experience, we may collect:

Booking information

Attendance information

Contact information

Emergency contact information where appropriate

Dietary requirements

Accessibility requirements

Information required to provide reasonable adjustments

Other information necessary to safely deliver the experience

Some accessibility, dietary or medical information may constitute special category personal information.

Where this applies, we will only use the information where we have both an appropriate lawful basis and an appropriate condition for processing special category data.

Where appropriate, we may ask for your explicit consent.

Communications

We may keep records of communications including:

Emails

WhatsApp messages

Direct messages

Social media messages

Form submissions

Customer support requests

Client communications

Feedback

Complaints

Marketing information

We may collect and retain information about:

Your marketing preferences

Whether you have opted in or opted out

When and how consent was provided

Resources you have requested

Events or services you have expressed interest in

Marketing emails sent to you

Your interaction with those communications where our systems provide this information

Website and technical information

When you use our website, we may collect information through cookies and similar technologies.

Depending on the technology used and your preferences, this may include:

IP address

Device information

Browser

Operating system

Website pages visited

Referral source

Approximate location

Cookie identifiers

Website interactions

Analytics information

Further information is available in our Cookie Policy.

Photography, video and audio

AJP Social Studio is a visual and content-led business.

Photography, video or audio may therefore be captured during:

Events

Workshops

Retreats

Content days

Strategy days

Masterclasses

Speaking engagements

Training sessions

Other AJP Social Studio experiences

We may also process photographs, video footage, audio and other content supplied by clients as part of content creation or marketing services.

How we collect information

We may collect your personal information directly from you when you:

Complete a form

Book a discovery call

Purchase a product

Purchase a service

Join a programme

Attend an event

Download a resource

Subscribe to emails

Join a membership

Complete an onboarding form

Participate in coaching

Send us a WhatsApp message

Interact with us through social media

Provide feedback or a testimonial

We may also receive information through:

Payment providers

Referral partners

Event organisers

Collaboration partners

Technology providers

Booking systems

Social media platforms

Publicly available business information

Where required by law, we will provide appropriate privacy information where personal information has been obtained from another source.

We may use personal information to:

Respond to enquiries

Arrange discovery calls

Provide quotations or proposals

Process purchases

Process bookings

Deliver services

Deliver coaching and mentoring

Create content

Develop social media strategies

Manage programmes and memberships

Deliver workshops and masterclasses

Organise events and retreats

Provide digital products

Process invoices and payments

Manage payment plans

Provide customer support

Communicate important service information

Manage our client relationships

Maintain business records

Meet accounting and tax requirements

Improve our services

Understand use of our website

Manage our marketing

Send marketing communications where permitted

Protect our business

Prevent fraud or misuse

Establish, exercise or defend legal claims

Comply with legal obligations

We will not use your personal information for an unrelated purpose unless doing so is permitted by law and appropriate privacy information is provided where required.

Our lawful bases

We must have a lawful basis for using personal information.

The basis we use depends on the purpose for which the information is being processed.

Contract

We may process your information because it is necessary to enter into or fulfil a contract with you.

Examples include:

Processing your booking

Providing coaching

Delivering a content shoot

Giving access to a programme

Delivering an event you have purchased

Managing a payment plan

Legitimate interests

We may process personal information where it is necessary for the legitimate interests of AJP Social Studio Ltd or another party and those interests are not overridden by your rights and interests.

Our legitimate interests may include:

Operating and improving our business

Responding to business enquiries

Maintaining client relationships

Understanding how our services are used

Protecting our business and systems

Maintaining appropriate records

Promoting our work

Certain business-to-business marketing activities where legally permitted

Where appropriate, we will assess and document these interests.

We may rely upon consent for activities including:

Certain direct marketing

Certain cookies and tracking technologies

Certain uses of special category information

Other activities where we specifically ask for your permission

You may withdraw your consent at any time.

Withdrawal does not make processing carried out before withdrawal unlawful.

Legal obligation

We may process information where necessary to meet legal, regulatory, tax or accounting obligations.

Legal claims

Where appropriate, information may be retained or processed where necessary to establish, exercise or defend legal claims.

Special category personal information

Some information requires additional protection under data protection law.

For AJP Social Studio this may particularly include information relating to:

Health

Disabilities

Accessibility requirements

Medical requirements

Certain dietary requirements where they reveal health or religious information

Where we need this information to support your attendance at an event, retreat, workshop or other service, we will identify an appropriate lawful basis and special category condition before processing it.

Where we rely on explicit consent, we will make clear what information we need and why.

You can withdraw consent where consent is the condition we rely upon.

Email, SMS and direct marketing

AJP Social Studio may send information about:

Services

Events

Programmes

Workshops

Masterclasses

Resources

Digital products

Offers

Business updates

We will only send electronic marketing where we are legally permitted to do so.

Where consent is required, we will ask you to actively opt in.

Marketing consent will not be assumed merely because you:

Downloaded a free resource

Attended an event

Made an enquiry

Followed us on social media

Completed a form

In some circumstances, we may be permitted to send marketing to existing customers about similar products or services.

Where applicable, we will provide an opportunity to opt out when information is collected and in subsequent marketing communications.

You can unsubscribe from marketing at any time using the unsubscribe option provided or by emailing:

[email protected]

If you unsubscribe from marketing, we may still contact you where necessary regarding something you have purchased, booked or joined.

We may retain a minimal suppression record so that we can respect your request not to receive marketing.

Free resources and lead magnets

AJP Social Studio may offer free:

Guides

Downloads

Checklists

Masterclasses

Training

Resources

Information required to provide the resource may be processed for that purpose.

Receiving a free resource does not automatically mean that you have agreed to receive unrelated marketing communications.

Where we would also like to send marketing, an appropriate marketing option will be provided.

WhatsApp and online communities

AJP Social Studio may use WhatsApp and other community or messaging platforms to provide:

Client communication

Coaching support

Programme communities

Event information

Membership support

Group communication

When participating in a WhatsApp group, other participants may be able to see information such as your:

Name

Telephone number

Profile photograph

Information you choose to post

Please consider this before joining or sharing personal information within a group.

WhatsApp and other third-party platforms process information under their own privacy policies.

Photography, filming and promotional content

Photography and filming may take place at AJP Social Studio events, programmes, workshops, retreats and other experiences.

Content may potentially be used for:

Social media

Website content

Advertising

Event promotion

Portfolio material

Presentations

Case studies

Awards submissions

Educational material

Other AJP Social Studio promotional activity

Where we rely on legitimate interests for general event photography and filming, we will balance our business interests against the privacy rights of attendees and provide reasonable ways for attendees to tell us where they do not wish to appear.

If you do not wish to appear in promotional photography or filming, please let us know before the event or speak to a member of the AJP Social Studio team at the event.

Where a specific photograph, video, testimonial or case study requires separate permission, we will obtain it where appropriate.

Testimonials and case studies

If you provide a testimonial, review or client success story, we may ask for permission to use it within AJP Social Studio marketing.

This may include your:

Name

Business name

Photograph

Video

Written testimonial

Business results

Social media handle

We will only use information in accordance with an appropriate lawful basis and any permissions agreed with you.

Cookies and tracking technologies

Our website may use cookies, pixels, scripts and similar technologies.

Some are required for the website or services to operate.

Others may be used for:

Analytics

Measuring performance

Remembering preferences

Marketing

Advertising

Understanding website activity

Where consent is legally required, these technologies will not be used until an appropriate choice has been made.

Some storage or access technologies may be used without consent where a legal exemption applies.

More information is available in our Cookie Policy.

Who we share information with

AJP Social Studio Ltd does not sell your personal information.

Where necessary to operate our business and provide services, information may be shared with appropriate third parties including:

AJP Social Studio employees and team members

Contractors

CRM providers

Website providers

Hosting providers

Email marketing providers

Payment processors

Accountants and bookkeepers

Cloud storage providers

Booking systems

Form providers

Video conferencing platforms

Communication providers

Analytics providers

Social media platforms

Photographers

Videographers

Editors

Designers

Trainers

Speakers

Facilitators

Event venues

Accommodation providers

Event suppliers

Professional advisers

IT and technical support providers

We only share information where there is an appropriate reason to do so.

Where organisations process personal information on our behalf, we take appropriate steps to ensure suitable data-protection arrangements are in place.

Some third parties may act as separate data controllers and have their own privacy responsibilities.

We may also disclose information where required by law or where necessary to establish, exercise or defend our legal rights.

How long we keep information

We do not keep personal information indefinitely simply because it may be useful.

Retention depends upon:

Why the information was collected

Legal requirements

Accounting and tax obligations

Contractual requirements

Whether there is an ongoing relationship

Whether information may be required in relation to a legal claim

As a general guide:

Enquiries: retained for a reasonable period where ongoing or future follow-up may reasonably be expected.

Clients and purchases: retained for the period required for contractual, accounting, tax and legal purposes.

Marketing records: retained while you are subscribed or while we otherwise have an appropriate reason to retain them.

Marketing opt-outs: a minimal record may be retained to ensure we continue to respect your preference.

Event information: retained only for as long as necessary to organise and administer the event and meet appropriate legal or contractual obligations.

Special category information: retained only for as long as reasonably necessary for the purpose for which it was collected unless there is another lawful reason to retain it.

Raw footage and final edited content: where stored by AJP Social Studio, generally retained for up to six months after delivery in accordance with our Terms and Conditions.

Information that is no longer required will be securely deleted, anonymised or otherwise appropriately disposed of.

How we protect personal information

We use appropriate organisational and technical measures designed to protect information from:

Unauthorised access

Accidental loss

Misuse

Alteration

Destruction

Unauthorised disclosure

Access is restricted to people who reasonably require personal information to carry out their role.

No method of online transmission or electronic storage can be guaranteed to be completely secure.

Depending upon the circumstances, you may have the right to:

Be informed about how your personal information is used

Access personal information we hold about you

Ask for inaccurate information to be corrected

Ask for information to be erased in certain circumstances

Ask us to restrict processing in certain circumstances

Receive certain information in a portable format

Object to certain processing

Withdraw consent where we rely upon consent

Raise concerns about how your personal information is being handled

These rights are not absolute and the rights available can depend upon the lawful basis and circumstances of the processing.

To exercise a right, contact:

[email protected]

We may need to confirm your identity before responding to a request.

You have the right to object to your personal information being used for direct marketing at any time.

If you object to direct marketing, we will stop using your personal information for that purpose.

You may also have the right to object to other processing carried out on the basis of legitimate interests, depending on the circumstances.

Contact:

[email protected]

Automated decision-making

AJP Social Studio does not ordinarily make decisions about individuals solely through automated processing where those decisions have legal or similarly significant effects.

If this changes, appropriate privacy information will be provided.

Third-party websites and platforms

Our website, emails or social media may link to third-party websites.

We are not responsible for the privacy practices of organisations operating those websites.

You should review their privacy information before providing personal information.

Data protection complaints

If you are concerned about how AJP Social Studio Ltd has collected or used your personal information, you can make a data protection complaint to us.

Please email:

[email protected]

Include:

Your name

How we can contact you

A description of your concern

Any relevant dates or communications

What you would like us to investigate

We will acknowledge a data protection complaint within 30 days of receiving it.

We will take appropriate steps to investigate the complaint without undue delay, keep you appropriately informed and explain the outcome once our investigation is complete.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to this Privacy Policy

We may update this Privacy Policy when our:

Services change

Technology changes

Data-processing activities change

Suppliers change

Legal or regulatory obligations change

The most recent version will be available through our website and the date at the beginning of this policy will be updated.

Where a change significantly affects how we use personal information, we will take reasonable steps to communicate it where appropriate.

Contact

For privacy questions, rights requests or data protection complaints: